Cleaning quotes
Cleaning quote form template: what to ask before giving a price
A cleaning quote form should collect the factors that actually change the job price, so the first reply can be useful instead of another round of basic questions.
By Formni · Updated · Editorial standards
Quick answer
Ask for property type or size, number of rooms, service frequency, postcode or area, cleaning type, preferred start date, access considerations and contact details. Add photos only when they genuinely help estimate the work.
Fields to include
- Name, email and phone number
- Postcode or service area
- Home, office or other property type
- Number of bedrooms, bathrooms or relevant spaces
- One-off, weekly, fortnightly or other frequency
- Standard clean, deep clean, end-of-tenancy or another service
- Preferred date or start window
- Pets, parking or access information where relevant
- Optional notes or reference photos
Example questions you can adapt
These are suggested additions. The linked starter form does not contain every field below; add only the questions your team will use.
| Question to ask | How to use the answer |
|---|---|
| Which postcode or town is the property in? | Check service coverage before preparing an estimate. Ask for the full address later if an initial postcode is enough. |
| What type of clean do you need? | Offer only services you provide, such as regular domestic, one-off deep cleaning or end-of-tenancy cleaning. Each needs a different scope. |
| How many bedrooms and bathrooms need cleaning? | Use separate counts for a home. For an office, ask for approximate floor area and the rooms to include instead. |
| How often would you like the service? | Separate a one-off job from weekly or fortnightly work. Frequency alone does not establish how long the first visit will take. |
| Which extra tasks should we include? | List tasks you actually offer, such as inside the oven, inside cupboards or interior windows. Do not assume carpet cleaning or waste removal is included. |
| Is the property furnished, occupied or empty? | Furniture and occupancy can affect access and work required. Include a Not sure option if the customer cannot yet confirm. |
| When is the clean needed, and is there a fixed handover date? | Distinguish a preferred window from a move-out deadline. Staff must check availability before accepting the job. |
| Is there anything affecting safe access or the scope? | Ask for relevant parking, stairs, pets or access restrictions. Do not request keysafe codes, alarm codes or unnecessary private information in the enquiry. |
Ask only for factors that change the quote
Room count, service frequency, property type and cleaning level usually matter more than a long general description. Structure those as individual questions so they are easy to compare across enquiries.
Keep a free-text notes box at the end for unusual requirements rather than making every customer write their whole request from scratch.
Use service area information early
For local cleaning businesses, a postcode or town can quickly show whether the enquiry is inside the normal service area. Collecting it early prevents time being spent quoting jobs the business cannot take.
If pricing differs by travel zone, the answer can also help staff apply the correct rate or decide whether a travel supplement is needed.
Do not promise a final price when a site check may be needed
Some jobs can be quoted from the information submitted, while larger commercial, heavily soiled or specialist work may still need photos or a visit.
The confirmation message should explain whether the business will send a quote directly or contact the customer for clarification first.
Match the questions to the cleaning job
For a regular home clean, prioritise the rooms, frequency and tasks expected on each visit. Ask whether the first clean needs more work than later visits before applying a recurring price.
For an end-of-tenancy enquiry, ask whether the property will be empty, the handover date and which extras the customer expects. State the agreed scope explicitly; a submitted enquiry is not a guarantee of a returned tenancy deposit.
For an office or commercial property, ask for approximate floor area, toilets, shared areas, access hours and frequency. If the scope is uncertain, arrange a survey rather than pricing from bedroom counts.
Turn an enquiry into an estimate without losing the scope
Check service coverage, the required date and the tasks before quoting. Separate the base service from optional extras and state any assumptions about size, condition, access and supplies.
If the details only support an estimate, describe it as an estimate and explain what you need to confirm a final quote. Do not present a price calculation as a confirmed booking when no one has checked capacity.
Before accepting the work, confirm the exact tasks, exclusions, date, total price and arrangements with the customer. Formni collects the enquiry; it does not inspect the property or decide your cleaning rates.
Suggested message after the customer submits
Thank you. We have received your cleaning quote request. This is not a confirmed booking or a final price. Our team will review the details and contact you with an estimate or any further questions.
Add a response window only if your team can meet it. Avoid saying an email has been sent unless your workflow actually sends one, and assign someone to check new enquiries.
Check the form before publishing
Preview on a phone and submit test enquiries for a regular home clean, an end-of-tenancy job and a property outside your service area. Verify that each answer gives your team enough information for a useful next step.
If you request photos, ask customers to avoid people, documents and valuables. Keep uploads optional unless you cannot assess that service without them. Confirm that the test response appears in your dashboard and remove questions whose answers you never use.
Further reading
Use the free Formni template
Open the ready-made form, change the questions to match your workflow, preview it and publish your own version. You can customise the form before creating an account.
Open quote request template