Bakery orders
Custom cake order form: questions and free template
A cake order form should capture enough detail to price and confirm an enquiry without forcing customers into a long email thread.
Quick answer
Collect the cake size, flavour, servings, design, required date, dietary requirements, budget and customer contact details. Allow an inspiration image upload, and make clear that submitting the form is a request until the bakery confirms availability and price.
What should a custom cake order form include?
- Customer name, email and phone
- Occasion
- Cake size or tier count
- Flavour
- Number of servings
- Design, colours and inscription
- Required date
- Dietary or allergy information
- Approximate budget
- Reference image upload
- Extra notes
Example questions to copy into your cake order form
Use clear choices for standard products and a free-text field for custom designs. These seven questions help bakers decide whether they can fulfil an enquiry and prepare an accurate quote.
- What date and approximate time do you need the cake?
- How many people should the cake serve?
- Which cake flavour and filling would you prefer?
- What occasion, colours, wording or design should we use?
- Would you like to upload a reference photo? (Optional.)
- Does anyone eating the cake have an allergy or dietary requirement? Please give details.
- What is your approximate budget, and would you prefer collection or delivery?
Ask for a contact name and a way to reply as separate required fields. If delivery is available, request the delivery area only when the customer selects that option.
What happens after someone submits?
Show a confirmation message saying the enquiry was received, not that the cake is booked. Review availability, confirm the design and allergy information, send a written quote, and explain any deposit and cancellation terms before accepting the order.
For allergy requests, discuss ingredients and cross-contact risks directly with the customer. A form response alone cannot establish that a cake is safe for a particular allergy.
Request first, confirm second
Custom cake pricing depends on design, servings, materials and availability. Unless your system checks all of those automatically, the safest customer experience is to call the submission an order enquiry or request and confirm the final booking separately.
Use conditional questions for dietary needs
Ask whether there are allergies or dietary requirements first. Only show the detailed follow-up field when the customer answers yes. That keeps the main form shorter while still capturing critical information.
Use the free Formni custom cake order template
The Formni template already includes size, flavour, servings, design, budget, date, dietary branching and image upload. You can replace the options with your own menu and publish a shareable form.
Open cake order template